Shipping policy

Thank you for shopping with DURRYCO.

This Shipping Policy explains how shipping and delivery are handled for orders placed on www.durryco.com.

1. Overseas Shipping to Australia

Please note that all orders are shipped from overseas to Australia.

Because shipments are sent through overseas shipping channels rather than local domestic delivery services within Australia, delivery times may be longer than standard domestic shipping.

Customers should understand in advance that international transit, customs procedures, and local carrier handling may all affect the final delivery timeframe.

2. Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time required for order review, payment confirmation, packing preparation, and dispatch arrangement. Processing time does not include shipping transit time.

Processing times may be slightly longer during:

weekends or public holidays
high-order periods
promotional periods
temporary stock adjustments
operational delays

3. Estimated Delivery Time

As all orders are shipped from overseas to Australia, delivery times are generally longer than domestic shipments within Australia.

Estimated delivery time to Australia is typically:

Australia: 7–15 business days

However, these delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on:

customs clearance procedures
international transit conditions
local carrier operations in Australia
destination location
public holidays
weather conditions
remote area delivery arrangements
other factors beyond our control

4. Important Shipping Notice

Because orders are shipped from overseas to Australia, some shipments may require additional transit time before final delivery.

Customers should not interpret international shipping estimates in the same way as local Australian domestic delivery timeframes. Overseas shipments may move through multiple handling stages before reaching the final destination.

For this reason, shipping times may be longer than expected in some cases, especially where customs processing, carrier delays, or destination-related factors apply.

5. Customs and Import Procedures

International shipments to Australia may be subject to customs procedures, import processing, inspection, or related handling requirements.

These procedures may affect delivery timing and are outside our direct control.

Customers are responsible for understanding and complying with local laws, regulations, and import requirements applicable to their order.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including:

recipient name
shipping address
contact details
other relevant delivery information

Incorrect or incomplete information may result in delays, failed delivery attempts, returned shipments, or additional handling issues.

7. Tracking Information

Tracking information will be provided after shipment where available.

Please note that for overseas shipments to Australia, tracking updates may not appear immediately after dispatch. In some cases, it may take additional time before the first tracking event becomes visible in the carrier system.

This is normal for some international shipments and does not necessarily mean that the shipment has not been dispatched.

8. Delays Beyond Standard Estimates

Although we aim to arrange shipment as efficiently as possible, delivery delays may occur due to factors outside our control, including but not limited to:

customs inspections
international transit disruptions
airline or freight scheduling issues
local delivery carrier delays
inaccurate customer-provided information
holiday congestion
weather or transportation disruptions

If delays occur, we appreciate your patience and understanding.

9. Customer Support

If you have questions regarding shipping, delivery timing, or tracking updates, please contact our customer support team directly and provide your order number for faster assistance.

For the best support experience, customers are encouraged to contact us first before opening any third-party payment dispute or claim related to delivery timing.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Website: www.durryco.com
Email: service@durryco.com